Training & Development
We provide a wide range of training programs designed to enhance leadership efficiency and effectiveness in managers and executives who are navigating today’s dynamic work environment.
Among these offerings are specialized workshops in Leadership, Mentoring, Conflict Management, Emotional Intelligence, Time Management, Resilience, Diversity, Equity, and Inclusion (DEI), and Unconscious Bias, all tailored to equip leaders with the tools needed to foster a healthy, productive workplace.
CONFRONTATION
Mastering Leadership Communication- Triple C Approach
Commonly a fear of confrontation and lack of communication skills lie at the root of most challenges in leadership effectiveness.
This session is a customized approach for leaders to communicate to team members in a style that they understand, respond positively to and that motivates them to appropriate action and that builds a solid connection.
The key areas of focus are covered under three key areas: Confrontation, Correction and Commendation which includes: Employee motivation and engagement, Conflict resolution and management, and proper feedback and management of performance.
Triple C- Approach
CORRECTION
COMMENDATION
POWERED BY THE WILEY BRAND
Impactful Imprints is proud to be a Licensed Practitioner and Strategic Partner for The Five Behaviors® with Wiley. This research-backed methodology helps organizations understand both individual tendencies and team dynamics through validated assessments and measurable behavioral data—allowing leaders to track, compare, and improve performance over time.
The Personal Development Program equips individuals—regardless of team structure—with the core principles of The Five Behaviors of a Cohesive Team®. It builds a shared language, deepens self-awareness, and strengthens collaboration skills that employees can apply across departments, projects, and leadership levels.
The Team Development Program guides intact teams through their collective strengths and challenges, providing a clear baseline for benchmarking and growth. Teams receive actionable strategies to build trust, navigate healthy conflict, increase accountability, and enhance results-driven performance.
5 Behaviors Team Development
Accountability has become a buzzword—so overused and with so many different interpretations that it has lost much of its meaning.
In the context of teamwork, however, accountability is. The willingness of team members to call their peers on performance or behaviors that might hurt the team The usual source of dysfunction in this area is the unwillingness of team members to tolerate the interpersonal discomfort that accompanies calling out a peer on his or her behavior. This includes the more general tendency to avoid difficult conversations.
Functional teams overcome these natural inclinations, opting instead to “enter the danger” with one another.
Embracing Accountability
Comparison Reports can also be generated for situations where conflict or communication challenges exist between two persons. Data shows the common ground as well as key indicator for challenges being experienced. The coaching and accountability time allows us to identify new challenges quickly and resolve them to maintain progress and harmony within the team. This allows us to focus on the relationship in an isolated way that allows for overall team synergy and growth.
COMPARISON REPORTS: SOLVING INTERNAL CONFLICT
LEARN MORE ABOUT OUR LMS
At IITC Learning Academy we offer a wide range of online and interactive training courses that are specifically designed to foster professional development while targeting and closing the skills gaps of individual team members. From individuals to small businesses to large corporate organizations, we have something that suits every clien'ts profile.
“Where learning stays alive beyond training, strengthening habits and closing the skill gaps that typically hold teams back.”
Impactful Imprints Learning Solutions
Rising Leaders
Emotional Intelligence
Building Impactful Relationships
Coaching & Communication
Conflict Resolution & Change Management
Fostering Healthy Work Cultures
PROFESSIONAL DEVELOPMENT
Leadership Training
A leader is one who knows the way, goes the way and shows the way! - John C.Maxwell
These programs form a part of the solid foundation every leader should have and continue to build upon:
15 Invaluable Laws of Growth
21 Laws of Leadership
Everyone Communicates, Few Connect
Becoming a Person of Influence
Put Your Dreams to the Test
Leadership Gold
How to be a Success
TRUSTED, PROVEN
LEADERSHIP PROGRAMS
John Maxwell Leadership
6-10 week Training Programs
all centered around these world-class books by John Maxwell:
Centered around the psychology behind customer service, participants learn to how to read and serve the needs of customers/clients.
Two discoveries are uncovered:
1) Assessment of Self (Empowerment, Reputation, Ownership)
2) Assessment of Customer (Desires, EIQ & Empathy)
ENGAGING CUSTOMERS, PRODUCING RESULTS
Customer & Client Engagement
Customer Service Psychology
S.O.S - Strengthening Our Service
Measurable Results-Based Customer Service Training
Case Scenarios created based on client feedback in guest checkout surveys and TripAdvisor
Each of us is wired with a very unique style of communication and collaborating with others. When we take our best and use it to serve people and projects, we can enjoy a higher degree of performance and a lesser degree of difficulty in our interactions with others.
Based on your responses to the online assessment, this report shows your leadership communication style and offers tips on how you can connect more effectively with others. It also provides information on your strengths in influencing results, all of which are important to communicate, connect, and collaborate with others.
Your report uses the DISC Personality System. The acronym DISC stands for the four personality styles represented by the letters :
D = Dominant, Driver
I = Influencing, Inspiring
S = Steady, Stable
C = Correct, Compliant
This assessment is essential for Leadership Development and Invoking Change!
IDENTIFY YOUR LEADERSHIP STYLE!
Leadership Assessment
A fun, interactive, and edifying way to assess communication, address difficult topics, and identify strengths and weaknesses. Through thought provoking questions, individual reflection, and ideological debates, your management team will understand one another more deeply in order to perform more effectively. This tool will help lead the conversation into how you can work with the organization to improve in their areas of weakness and enhance their strengths
CONTINUOUS LEADERSHIP ENGAGEMENT THROUGH DISCUSSION
Leadership Game
After a great day of learning, nothing gets a team more unified and fired up to make great changes than an interactive retreat.
At Impactful Imprints Training and Consulting, we offer a host of activities and games that are not only fun but that also re-confirm company core values and inspire team-building and a collaborative approach to problem-solving.
This can be purchased as an add to your training or be conducted on it's own as a starter initiative to show your team members your appreciation or as starting point of commitment to investing in them in the future.
Whether it be a relaxing boat ride, a quiet lunch with beautiful scenery or a sporting event on field, we have you covered!
THE INSPIRATION FOR COLLABORATION!
Retreats & Team Building
Tiersa’s expertise and dynamic approach were instrumental in driving positive change and fostering a more cohesive and effective leadership team.
The content of the training was meticulously designed, striking an excellent balance between theoretical concepts and practical applications. We have already witnessed positive shifts in decision-making, communication, and overall team dynamics. Her contributions have been invaluable, and I have no hesitation in recommending Impactful Imprints for any future leadership development initiatives.
Training & Development
Client Review
Anette Mullings
General Manager
Windsong Resort
"The team response has been overwhelmingly positive."
"Impactful Imprints Training & Consulting has truly made an impact on us and with Tiersa as our MASTER TRAINER, we are going to Start, Stop and Continue our way to successful leaders and agents of change exceeding expectations.”
Denise Braithwaite
Vice President
Interhealth Canada
It was a privilege to be a part of sessions led by Tiersa. From planning and executing a successful Leadership Workshop with her, I can confidently say that, in addition to her in depth knowledge in Human Resources, she is one of the most engaging, powerful, and definitely impactful speakers I have ever worked with. Tiersa demonstrates exceptional clarity and energy in her delivery and has a genuine commitment to people-centric learning and development. Her sessions are dynamic, interactive and filled with practical insights that can be applied immediately in the workplace.
Keisha williams
Head of HR
Gilley’s Enterprise
I’ve had the awesome privilege of witnessing Tiersa’s incredible impact, and I can say without hesitation that she is the kind of professional who doesn’t just do the work—she lives it. Her dedication and passion for leadership and culture transformation shine through in every interaction.
She has a rare ability to shift cultures and spark change one interaction at a time, leaving a lasting imprint that empowers people to lead, grow, and thrive. I wholeheartedly recommend Tiersa to any organization ready to embrace meaningful change.
Sherrill Poitier
Director of Learning & Development
Turks and Caicos Government
FIND OUT MORE
Ready to level up to the next phase of your professional development but not sure where to begin?
Here are five steps you can initiate on your own to get you started!
5-Ways to Level Up Professionally
Free guide
